This paper explores the relationship between employee satisfaction and financial performance, arguing that investing in employees not only boosts morale but also leads to improved organizational outcomes.

This poster discusses how artificial intelligence (AI) can enhance facility operations decision-making by improving energy management, occupant comfort, and decision-making processes through data analysis and predictions. The methodology employs a systematic review to analyze thermal comfort and occupancy control. Findings suggest AI aids in proactive responses to concerns, leading to improved production, retention, and knowledge of energy consumption.

This research investigates the relationship between Business Cultural Intelligence Quotient (BCIQ) and Managerial Effectiveness (ME) within IT multinational companies, proposing a quasi-experimental design to assess improvements in BCIQ and its effects on ME.

This research explores how AI-powered personalization impacts retail customer engagement. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework, the study identifies key determinants, including transactional effectiveness, social influence, and customer disposition, that improve customer engagement. A systematic review of 28 high-quality journal articles highlights the mediating factors and provides actionable insights for retailers to enhance their strategies and customer experience.

This paper investigates the impact of time constraints on ethical decision-making in professional accounting. It synthesizes findings from four peer-reviewed studies, exploring whether decreased deliberation time compromises decision quality. The study highlights the necessity of workload optimization and ethical training in mitigating potential ethical lapses caused by time pressure.

This longitudinal study examines the impact of the COVID-19 pandemic on patient perceptions of staff responsiveness, hospital ratings, and likelihood to recommend. Using SERVQUAL theory, the study analyzes HCAHPS survey data from 52 weeks before and 52 weeks during the pandemic. Findings reveal declines in staff responsiveness, hospital ratings, and recommendations during surges of COVID-19 cases, highlighting the need for strategies to enhance patient experiences in crises. The study emphasizes the importance of professional training, communication, and resilience to maintain quality care during emergencies.

This study investigates how different dimensions of service quality influence customer satisfaction with clearing and forwarding agents at Shuwaikh Port in Kuwait. By applying the SERVQUAL model, it identifies gaps in service quality and proposes recommendations to enhance logistics service delivery, thereby achieving higher customer satisfaction and global competitiveness.

This study investigates how different dimensions of service quality influence customer satisfaction with clearing and forwarding agents at Shuwaikh Port in Kuwait. By applying the SERVQUAL model, it identifies gaps in service quality and proposes recommendations to enhance logistics service delivery, thereby achieving higher customer satisfaction and global competitiveness.

This dissertation examines the global implications of the Make PPE in America Act on healthcare personal protective equipment, with a focus on medical-grade nitrile gloves. It explores supply chain resilience, legislative impacts, and strategic recommendations for improving the domestic healthcare industrial base.

This dissertation explores the global value chains for US healthcare PPE, focusing on the implications of the Make PPE in America Act and its impact on supply chain resilience, challenges, and strategies for improvement.